Interactive Voice Response (IVR) uses automation to allow incoming callers to access information via a voice response system of pre-recorded messages. As one of the UK’s leading Network IVR providers, Elite supplies businesses, nationwide, with both standard and bespoke solutions.
Equipped with a high-quality Network IVR solution, each call your business receives is dealt with quickly and effectively. Business processes are streamlined, customer service is improved, sales are increased and operational costs are reduced.
Elite’s bespoke Network IVR solutions supports voice-recognition, ensure no call goes unanswered and greets each caller in a professional manner.
For businesses that experience a high volume of inbound calls, an IVR solution equipped with call queuing is a game-changer.
Whatever tone of voice you require, whatever message you need to deliver, Elite’s highly skilled scriptwriters will create messaging to match.
Reduce hold times, simplify your system and make an excellent first impression, so customers come back again and again.
Create a strong, professional image by employing a technology proven to enhance customer perceptions.
Ensure your IVR system delivers a high-quality experience with voicing solutions recorded using the latest equipment and software.
Cater to an international audience with IVR voicing solutions available in over 40 languages.
Optimise your messaging with voice actors who speak in received pronunciation or regional and international accents.
As part of our aim to be a sustainable company, we are committed to partnering with brands whose business practices align with this aim. TalkTalk Business has reduced its carbon footprint of its offices and data centres by more than 60% and are continuously progressing on their journey to becoming a net zero business. Partnering with TalkTalk contributes to our ability to operate in a more sustainable way.
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either good or excellent
Customer Satisfaction
Above the industry average
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“When we looked at our existing suppliers, side-by-side, Elite Group stood out as the provider who looked after our needs the best. Elite Group were always available to speak with when we contacted them, ready to offer advice, and we had access to a dedicated account manager who ensured our needs were always being met. It made sense that we would look to shift all communications to them.”
Whether you’re looking to get the ball rolling with call queuing or IVR solutions from Elite or you’re in need of advice on what is the best option for you, our team is here to help. Fill in our contact form and one of our specialists will be in touch!
Interactive Voice Response (IVR) prompts callers with recorded messages and options, speech recognition, and/or touch-phone keypad selections. The IVR script responds to caller input by providing appropriate information by voice or diverts the call to another number.
You have full access to our secure web portal that enables you to control all call modules within your IVR, including changing opening hours, termination numbers, and queue threshold settings.
Yes. You can change voice prompts via a telephone interface by recording a new prompt remotely or by uploading audio files that can be updated anytime.
Elite’s team of dedicated voice specialists will work with you to assess your business requirements and help you design a Network IVR workflow that suits for your business.
