“The Elite team is very professional. If you go to them with an issue, the team looks around the problem, works out what the business needs and comes up with the right solution at the best price. That’s why I go back to them; I trust their judgement.”
Tailor-Made Communications Solution with MiVoice Business
MiVoice Business is a cloud-ready unified communications solution that delivers the seamless integration of, voice, email, unified messaging, mobility, presence, conferencing, contact centre and applications. Whether you choose to host the solution yourself or would prefer to host it within our secure Azure infrastructure, our team is here to support you.
Whether your team is working on the go, in the office or from home, they have access to the same communications functionalities.
How Does Mitel MiVoice Business Work?
MiVoice Business can be delivered onsite, hosted or a hybrid of the two. The powerful solution enables your employees to use a single identity, phone number, voice mailbox and extension, whilst working from anywhere. It can be accessed from desktop phones, attendant consoles, softphones and accessories for flexible communication that doesn’t compromise on quality.
Provide flexibility, agility and all the communication tools your team needs to be productive and efficient with MiVoice Business.
Spread the Cost with Mitel MiVoice Business Subscription
Enjoy feature-rich communications that fits your budget, with reduced upfront communication costs and easy-to-understand, monthly billing. Deploy your solution in a way that suits your business the best, whether that be on-premise, private cloud or in the public cloud.
Regular updates ensure you’re always using the latest software and security processes, without interruptions as you can decide when your system is updated. Scale your solution, up or down, whenever you need, effortlessly and only pay for what you use. Mix and match user experiences for a solution that is tailored to your exact needs. Learn more about MiVoice 250 here.
Improve Customer Service with In-depth Analytics
Access powerful call analytics at the touch of a button within the MiVoice Business platform. Gain improved visibility across your customer service activities and identify areas for improvement to provide enhanced customer experiences.
With integrated call analytics included within your MiVoice Business solution, you can monitor the performance of your teams, analyse customer interactions and make informed decisions to improve your business operations and customer service.
Key Features
MiVoice Business from Elite Group equips your staff with everything they need to connect with colleagues, provide the best experience for customers and be productive from anywhere.
Elite Green Certified Partner
We are dedicated to partnering with providers who share our aim of working towards a more sustainable future.
Gamma have been certified CarbonNeutral® for since 2006 and are dedicated to becoming a carbon net-zero business by 2041 and have pledged to become a carbon net-zero business by 2042 and have committed to a range of projects and initiatives to preserve the planet’s resources and reduce carbon emissions.
Partnering with Gamma contributes to our commitment of becoming a sustainable company.
Business Benefits
Take advantage of improved collaboration, productivity and communication with MiVoice Business from Elite Group.
Simple, Unified Platform
Enhance communications and collaboration with a single, comprehensive business tool that is managed and monitored from one location.
Cost-Effective
Only pay for the features you use. Easily scale your solution to meet the needs of your evolving business.
Collaborate from Anywhere
Employees can enjoy the flexibility to communicate and collaborate from any location, on any device.
Managed Deployment
No long installation periods or difficult setups, meaning your solution is implemented and integrated within your existing systems quickly and efficiently.
Scalable
Adding and removing users to suit the needs of your evolving business is simple and doesn’t require any complicated wiring, installation or complex hardware.
Improved Customer Experience
With flexible routing options, a broad feature set and call analytics, you have everything you need to deliver excellent customer experiences.
Your Experience is Our Priority
Customer Ratings
93%
Of customers rated our service as either good or excellent
Customer Satisfaction
95%
Above the industry average CSAT Score
Response Time
5 mins
You can rely on a quick answer to your support request
Customer Reviews
“When we looked at our existing suppliers, side-by-side, Elite Group stood out as the provider who looked after our needs the best. Elite Group were always available to speak with when we contacted them, ready to offer advice, and we had access to a dedicated account manager who ensured our needs were always being met. It made sense that we would look to shift all communications to them.”
“Due to my technology background, I immediately knew that our existing telephony system was not fit for purpose, especially during the stresses of the current pandemic. It was a high priority to support our staff and our customers with the demands of the new way of working. We needed a system that we could use onsite, on the go and from home, which we could manage ourselves, but still have support on hand.”
Your Business Deserves Tailored Communications
Ready to improve your communications with a feature-rich Mitel solution that meets the needs of your business? We’re ready to help!
Fill in our contact form and one of our specialists will be in touch soon.
Mitel Frequently Asked Questions
What is UCaaS?
UCaaS integrates multiple communication and collaboration features and applications within one unified platform that is full-managed. Access to all the tools your team needs to be productive with none of the hassle of managing the solution yourself.
Can I keep my number with a Mitel communications solution?
Absolutely! We can integrate your existing business phone number into your new Mitel solution.
Why should I replace my on-premise landline with a Mitel solution?
Traditional PBX telephony (landline) is now an outdated solution that is incapable of supporting the modering business effectively. Mitel integrates a range of communication and collaboration features within one platform that enables your team to be more productive from anywhere. Mitel communication solutions are flexible and scale easily with your business.
Can I integrate my business apps?
Yes. You can enhance your Mitel solution by integrating a range of third-party applications, from analytics to workforce management.
How does licencing work?
Within both MiCloud Flex and MiVoice Business, there are a range of different packages to serve the needs of all business types and sizes. We’ll work with your to find out your exact needs and propose the right licence that meets those needs exactly.
Why choose Elite as your Mitel partner?
We have a close professional relationship with Mitel, having achieved <a href=”https://www.elitegroup.com/mitel/”>Mitel Platinum Partner</a> status, thanks to your level of knowledge and the high level of training our staff receives. We will help you to not only find the right Mitel solution, but to implement it effectively and help you to get the most out of it with our in-house team of Mitel experts.
