“The Elite team is very professional. If you go to them with an issue, the team looks around the problem, works out what the business needs and comes up with the right solution at the best price. That’s why I go back to them; I trust their judgement.”
Supporting Existing Mitel Users
If you already have a Mitel system in place, Elite Group can take over your support contract seamlessly – no disruption, just better service. We specialise in:
- Support and maintenance of Mitel Contact Centre and UC systems
- Troubleshooting and performance optimisation
- System upgrades and feature enablement
- Ongoing training and customer support
Find A Contact Centre Solution That Suits You
Key Features
Power your contact centre with the features you need to streamline operations and improve customer experience.
- Multi Channel Comms Management
- Call Recording & Queuing
- IVR, Virtual Agents & Self Service
- Outbound & Predictive Diallers
- Knowledge Management
- Auto Attendants
- Workforce Management
Analysis & Management
Make better decisions with unified journey analytics across all your employee and customer interaction channels.
- Analytics
- Reporting
- Performance Management
- Quality Assurance
- Automated Trend Analysis
- Performance-based Alerts
Consultative Approach
We are experts in delivering contact centre solutions and have strong partnerships with multiple providers, meaning you get the CcaaS solution that’s best for you with specialist support and management.
- Awarded & Accredited Experts
- Vendor Agnostic
- Discovery & Planning Sessions
- Customer-Centric Advice
- Ongoing Management & Support
- 99.999% SLA
Effortlessly Handle Customer Interactions Across Multiple Communication Channels
Omnichannel routing allows your contact centre to meet customers’ escalating expectations for effective service across an ever-increasing array of communications channels. Because both voice and digital channels are provided through a single routing engine, you’re able to deliver and easily manage consistent and contextual experiences, regardless of how customers choose to contact you.
- Match customers to the best possible agent
- Speak with customers on their preferred digital channel
- Improve agent productivity
- Capture valuable insights and improve the cross-channel journey
Improve agent performance through proactive management tools
Utilise personalised, performance-centric tools that give supervisors the intelligence and insights they need to ensure their teams deliver excellent customer experiences.
Empower your leaders with a dynamic, design-led interface that simplifies the presentation of trends and analytics within the contact center, enabling easy access of agent and queue performance data with performance-based alerts, including embedded monitoring functions and queue administration, giving contact center management a powerful tool for managing all aspects of their team.
DATA ANALYTICS
Management Made Easy with Data Insights & Analytics
Contact Center analytics empower managers with customisable reports that highlight the status of critical performance metrics, driving insights needed to optimise customer experiences.
Create your own dashboards with customer experience metrics and employee performance data, all enabling you to make data driven decisions.
*Diagram for visual purposes only
Customer Reviews
“When we looked at our existing suppliers, side-by-side, Elite Group stood out as the provider who looked after our needs the best. Elite Group were always available to speak with when we contacted them, ready to offer advice, and we had access to a dedicated account manager who ensured our needs were always being met. It made sense that we would look to shift all communications to them.”
“Due to my technology background, I immediately knew that our existing telephony system was not fit for purpose, especially during the stresses of the current pandemic. It was a high priority to support our staff and our customers with the demands of the new way of working. We needed a system that we could use onsite, on the go and from home, which we could manage ourselves, but still have support on hand.”
“We currently deal direct with EE and O2, as well as Elite, but we were keen to work with just one supplier to simplify things. Out of the companies we currently deal with, it made sense to make Elite our preferred supplier, because with them we get one dedicated account manager who will always get back to use about our queries very quickly. It also means we will be able to view all of our bills online in one place, making it much simpler to keep track of our spending.”
“One of the main reasons I recommend Elite Group is their commitment to delivering world-class customer experiences and innovative digital transformation solutions. Their team truly takes the time to understand our unique needs and provides tailored solutions that drive innovation and excellence.”
“I would absolutely recommend Elite Group. Their customer response time is very good. When I’m on tour, it’s 24/7, there’s no 9 to 5 – it’s around the clock work. So, when we need something doing, let’s say on a Saturday or Sunday and I call or email Elite Group, they’ll answer and will find a solution for me, which is invaluable.”
“Elite are good people to deal with. They genuinely try to keep customers happy. They are professional, responsive, and easy to deal with”.
“Elite’s development of a custom reporting suite and their proactive technical expertise has been game-changing. Their tailored solutions and problem-solving approach give us confidence in the growth of our telesales business.”
“Over the past two years, our partnership with Elite to manage our mobile network has been instrumental in enhancing our connectivity and in reducing our operational costs. Their brilliant approach to providing support and managing our account has provided real benefit to GAMA Healthcare in terms of cost savings and improved service.”
“After seven other migrations throughout my career, this has been by far the best delivery of solution I have experienced.”
“I would recommend Elite for their customer service, approachability, and speed of delivery, as well as their project management.”
Integrate With Your Business Systems
Unlock seamless integration capabilities and effortlessly connect with your existing business infrastructure. Whether it’s Microsoft Teams, HubSpot, Salesforce, or a host of other platforms, our solution ensures compatibility and smooth data exchange. Streamline your operations, enhance collaboration, and maximise efficiency by leveraging the power of integrated systems with ease.
WHY CHOOSE US
Trust Elite Group & Mitel – Experts in Contact Centre Solutions
Are you ready to empower your business with a Call Management Solution? Our dedicated specialists will take the time to understand your unique business requirements and goals, in order to recommend the perfect solution for your team. Book a consultation with one of our experts today to get started.
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