“I would absolutely recommend Elite Group. Their customer response time is very good. When I’m on tour, it’s 24/7, there’s no 9 to 5 – it’s around the clock work. So, when we need something doing, let’s say on a Saturday or Sunday and I call or email Elite Group, they’ll answer and will find a solution for me, which is invaluable.”
Client Overview
Golden Eagle Luxury Trains is the world-leading operator of long-distance luxury rail tours across Central Asia and Europe. Known for providing an unparalleled travel experience, the business sought to modernise its communications to match its high-end service.
The Challenge
Prior to working with Elite Group, Golden Eagle struggled to provide reliable Wi-Fi onboard:
- Internet connectivity was inconsistent across multiple countries
- Staff had to swap local SIM cards in each carriage, consuming significant time
- Expensive local SIMs led to high operational costs
- Customer expectations for seamless connectivity were not being met
Our Solution
Elite Group implemented a global connectivity solution using Jola IoT SIM cards, supported by additional office connectivity via Gamma and Vodafone mobile packages for staff. Key features included:
- Global Roaming SIMs:Â High-quality internet access across multiple locations without changing SIM cards
- Office and Staff Connectivity:Â Reliable mobile and office connections for all team members, onboard and offboard
- Consultative Approach: Tailored solution designed specifically for Golden Eagle’s operational and customer needs
- 24/7 Expert Support:Â Around-the-clock assistance for any connectivity issues
Key Benefits for Golden Eagle Luxury Travel
Time Efficient
No more manual SIM swaps for each carriage in different countries
Cost Effective
Eliminated the need to purchase expensive local SIM cards
Seamless Passenger Experience
Guests enjoy uninterrupted internet connectivity throughout their journey
Dedicated Support
Rapid response to issues, ensuring smooth operations
Looking to transform your business?
Discover how we can help your business improve efficiency, enhance customer experiences, and support long term growth through tailored technology and communications solutions.
Complete the enquiry form with your details and a member of our team will be in touch.
