“Due to my technology background, I immediately knew that our existing telephony system was not fit for purpose, especially during the stresses of the current pandemic. It was a high priority to support our staff and our customers with the demands of the new way of working. We needed a system that we could use onsite, on the go and from home, which we could manage ourselves, but still have support on hand.”
Client Overview
Urban Bliss is a Manchester-based multichannel fashion design brand operating across retail and online channels. With a growing and dynamic workforce, the business relies on fast, flexible communication to support day-to-day operations and customer engagement.
The Challenge
Urban Bliss was seeking a more modern and flexible telephone system to better support its evolving business needs.
- The existing telephone system was outdated and no longer fit for purpose.
- The business needed the ability for teams to communicate effectively from any location.
- A more cost-effective solution was required to support operational efficiency.
- The system needed to be scalable to accommodate future growth.
These limitations highlighted the need for a modern communications platform that could support a more agile way of working.
Our Solution
We worked with Urban Bliss to implement a modern cloud-based communications platform designed to improve flexibility and usability.
- A Horizon Collaboration solution was introduced to modernise their telephony system.
- The platform enabled users to take and manage calls from both laptops and mobile devices.
- The solution provided greater agility, allowing teams to work and communicate from anywhere.
- Training and support were provided to ensure the team could confidently manage the system.
The new solution improved communication flexibility, enhanced scalability, and enabled a more agile way of working across the business.
Urban Bliss Fashion Case Study Highlights
Simple Support
Should something go wrong, Urban Bliss can easily log support tickets within our ServiceNow portal.
Expert Training
Training was provided by an expert Elite Engineer, so the team knew how to operate the telephone system effectively.
Quick Answers
Queries and requests are managed by our ServiceNow portal for quick and easy answers and support.
Effective Hybrid Working
Horizon Collaboration empowered Urban Bliss’ team to work from both the office and from home effectively.
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