Our Solution

Elite Group implemented a global connectivity solution using Jola IoT SIM cards, supported by additional office connectivity via Gamma and Vodafone mobile packages for staff. Key features included:

  • Global Roaming SIMs: High-quality internet access across multiple locations without changing SIM cards
  • Office and Staff Connectivity: Reliable mobile and office connections for all team members, onboard and offboard
  • Consultative Approach: Tailored solution designed specifically for Golden Eagle’s operational and customer needs
  • 24/7 Expert Support: Around-the-clock assistance for any connectivity issues
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The Challenge

Prior to working with Elite Group, Golden Eagle struggled to provide reliable Wi-Fi onboard:

  • Internet connectivity was inconsistent across multiple countries
  • Staff had to swap local SIM cards in each carriage, consuming significant time
  • Expensive local SIMs led to high operational costs
  • Customer expectations for seamless connectivity were not being met
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Golden Eagle Luxury Travel Case Study Elite Group

Key Benefits for Golden Eagle Luxury Travel

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Time Efficient

No more manual SIM swaps for each carriage in different countries

Cost Effective

Eliminated the need to purchase expensive local SIM cards

Wellbeing and support

Seamless Passenger Experience

Guests enjoy uninterrupted internet connectivity throughout their journey

Dedicated Support

Rapid response to issues, ensuring smooth operations

Customer Reviews

“I would absolutely recommend Elite Group. Their customer response time is very good. When I’m on tour, it’s 24/7, there’s no 9 to 5 – it’s around the clock work. So, when we need something doing, let’s say on a Saturday or Sunday and I call or email Elite Group, they’ll answer and will find a solution for me, which is invaluable.”

James Masterson | Product Development Director, Golden Eagle Luxury Trains

Golden Eagle Luxury Trains

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