“Elite are good people to deal with. They genuinely try to keep customers happy. They are professional, responsive, and easy to deal with”.
Client Overview:
Irish Continental Group (ICG) is the leading Irish-based maritime transport group, operating passenger, car, and freight services between Ireland, Britain, and Continental Europe. They also manage container terminals in Dublin and Belfast and engage in ship chartering activities.
The Challenge:
ICG’s previous mobile provider failed to meet the business’s requirements, leading to:
- High out-of-bundle and roaming costs due to international operations
- Poor communication and reactive support from the supplier
- Inefficient account management with no single point of contact
- Lack of tailored solutions to suit the varying needs of mobile users
Our Solution:
Elite Group designed a bespoke mobile solution combining EE and Vodafone packages to meet the specific requirements of ICG:
- Tailored Tariffs: Data-only users deployed on EE; voice and data users deployed on Vodafone
- SIM-Only Plans: Avoided unnecessary handset tariffs, reducing costs
- Dedicated Account Management: Single point of contact for ongoing support and proactive service
- Seamless Porting: Swift migration to the new solution with minimal disruption
Irish Continental Group Case Study Key Benefits
Cost Efficiency
Overall mobile costs reduced by 60%
Flexible Solution
Packages matched user requirements, ensuring optimal functionality
Comprehensive Support
Dedicated account manager providing ongoing proactive service
Smooth Transition
Minimal disruption during migration to the new solution
Customer Reviews
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