What we’re after:
We are looking for a highly driven Inside Sales Executive to join our dynamic sales team and support the business in increasing revenue and product penetration within the Elite customer base.
You will be expected to directly cross-sell strategic products into the general base (typically smaller businesses with up to 50 employees) by making outbound calls and adding incremental value through the sales you make. You will also receive inbound leads from the SDR team once you are carrying a full target.
Our ideal candidate will be self-motivated, have experience in the telecoms industry, and be ready to take on a new and rewarding challenge!
This is a fast-paced environment, and the expectation is that you hit the ground running once induction is completed. You will receive regular coaching and support to develop your skills, along with a personal development plan to help you achieve your career objectives.
A day in the life on an Inside Sales Executive at Elite looks a little like this:
- Achieving monthly sales targets by proactively engaging with existing customers and new leads, primarily through daily telephone outreach.
- Working closely with other teams and departments to achieve shared objectives and drive business growth.
- Confidently pitching new products and services to the customer base, aiming to close deals efficiently over the phone.
- Providing accurate sales forecasts to your manager as needed, ensuring timely and reliable reporting.
- Taking ownership of problem resolution, striving to resolve issues independently before escalating, ensuring customer satisfaction.
- Collaborating with marketing to create and execute impactful sales campaigns.
- Maintaining up-to-date knowledge of products and services to ensure informed customer interactions and accurate sales pitches.
- Using the CRM system to track and record all sales interactions, ensuring data accuracy and effective follow-up.
- Responding to incoming inquiries (email and phone) promptly, maintaining high standards of professionalism and efficiency within set timeframes.
Role requirements
- Previous experience in a telesales role, consistently working towards KPIs and successfully closing deals.
- Telecoms experience in a similar role.
- A desire to work in a KPI and target-driven environment, with a strong focus on performance.
- Excellent communication skills, including face-to-face, telephone, and email interactions.
- Prioritisation and negotiation skills to effectively manage multiple tasks and customer needs.
- Troubleshooting and problem-solving skills to handle challenges and provide resolutions.
- Organised with strong time management skills, ensuring efficiency and productivity.
- Computer literate, with knowledge of email systems, Microsoft Word, and Excel.
- Ability to work from the Chorley office 3 days a week (Monday, Wednesday, and Friday), with the flexibility to work from home on Tuesdays and Thursdays.
Desirable
- Zoom Sales experience.
- Knowledge of ServiceNow or similar CRM system.
- Understanding of connectivity/networks.
Here’s why you’ll love working for us
Our vision is to be the leading sustainable Cloud Communications Provider, delivering world class Customer Experience (CX) and Digital Transformation solutions.
And, when it comes to support, we are always looking for new ways to help our team grow and develop. Our values allow us to nurture a supportive company culture and retain a dedicated workforce through valuing our team’s hard work, empowering each other to do our best, whilst staying humble and having compassion.
We will invest in your learning and celebrate your successes by recognising and rewarding your hard work. Some of our company benefits include:
- 25 days holiday + bank holidays + 1 volunteering day
- Your Birthday off
- Hybrid working
- Enhanced Maternity & Paternity Leave
- Employee loyalty rewards
- Accredited Investors in People organisation
- Regular company events
- Plenty of scope for progression and opportunities for training – technical and management
- Achievement celebrations & rewards
- Medical schemes and cycle-to-work initiatives
- Mental wellbeing and financial wellbeing support
- Check out our careers hub for more info on our benefits!
